From Trust to Trauma: How Challenging Work Environments Change Who We Are

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From Trust to Trauma: How Challenging Work Environments Change Who We Are

As someone with a well-stocked toolkit of positive psychology knowledge, strategies, and techniques, I believed I had the skills to navigate challenges in the workplace. I had been actively working on my personal growth, mental health, self-awareness, and emotional intelligence for some significant time. I had completed a Diploma of Positive Psychology and Wellbeing, deepening my understanding of resilience and mindset shifts. I practised kindness and gratitude daily, intentionally seeking out positives and giving others the benefit of the doubt. I trusted that these tools would equip me to handle workplace challenges with grace and perspective.

However, despite these efforts, I found myself facing significant challenges in a work environment that lacked the psychological safety and support that fosters growth and well-being. Even with all the strategies I had in place, the continuous stress, misalignment with my values, complex dynamics, and lack of psychological safety made it increasingly difficult to maintain my sense of purpose and overall well-being.

The Amplification of Negativity Bias in Toxic Environments

In a healthy workplace, negative experiences are a natural part of the learning process, and they are often balanced with positive feedback and support. However, in a toxic environment, negativity can become overwhelming, shaping how we see ourselves, others, and our work. Negativity bias - the natural tendency of our brains to focus more on negative experiences than positive ones - becomes amplified in such settings (Baumeister et al., 2001).

In environments where negativity is constant, trust is repeatedly broken, and positive reinforcement is scarce, this bias becomes an almost overpowering lens through which we view everything. What once were isolated negative experiences become the norm, and over time, this leads us to expect the worst. Instead of seeing challenges as opportunities for growth, they become sources of stress, and every interaction is coloured by doubt and fear.

"Trust is built with consistency." — Lincoln Chafee

Personally, I found this amplification of negativity bias deeply affecting. No matter how much I tried to focus on solutions or reframe the situation, the pervasive sense of mistrust and negativity drained my ability to remain optimistic, and I began doubting intentions and questioning every decision. What was once a hopeful outlook turned into one marked by survival mode - constantly on edge, anxious, and unsure of where I stood.

This shift was gradual, but over time, the negative experiences began to overshadow the positive ones. I found myself less able to practise gratitude or see the potential for growth in challenging situations. The effects of this negativity bias extended beyond the workplace - my personal relationships became strained, and the joy I once found in my work and life began to erode. Recognising the impact of these experiences took immense strength and courage. Acknowledging the heavy toll they were taking on my well-being was one of the hardest things I have ever had to do. The process of healing and restoring my sense of self became essential, as the deep effects of this amplified negativity became evident.

One of the most damaging effects was the constant questioning of my own competency. As negativity increased, I started doubting my ability to do my job. What once felt like natural confidence in my abilities now became insecurity, and I began to question whether I was actually capable of meeting expectations. The environment reinforced these feelings of inadequacy, as successes felt overlooked, and failures seemed amplified. This self-doubt undermined my confidence, making it hard to perform with the assurance I once had. It was as though the negative dynamics of the workplace had seeped into my sense of self, making it difficult to recognise my own skills and accomplishments.

The Role of Workplace Culture and Organisational Dynamics in Mitigating Negativity Bias

Workplace culture plays a critical role in shaping the environment and influencing how employees process their experiences. In environments where negativity is constant, or where interpersonal dynamics are marked by manipulation, blame, or fear, negativity bias becomes more pronounced. Over time, this can lead to a cycle of disengagement, self-doubt, and emotional exhaustion.

However, in environments where support, collaboration, and open communication are prioritised, negativity bias can be counteracted. When employees feel valued and safe to express concerns without fear of retribution, they are more likely to focus on solutions and growth rather than the negative aspects of their experience. Positive organisational dynamics foster trust and well-being, allowing individuals to thrive and contribute meaningfully to the team.

I’ve learned that the broader work environment plays a key role in either nurturing or mitigating negativity bias. When an organisation fosters inclusivity, transparency, and psychological safety, employees can break free from the grip of negativity and focus on growth, collaboration, and mutual respect.

“Leadership is not about being in charge. It's about taking care of those in your charge.” — Simon Sinek

Finding Pathways to Healing and Growth

While navigating difficult situations can be challenging, it is also an opportunity for personal and professional growth. Through self-reflection, seeking support, and maintaining strong boundaries, I have worked to rebuild my confidence and regain my sense of purpose. This process has been a journey of healing, where I’ve learned to trust again and reclaim the joy in my work and relationships.

Recovery from a challenging work environment takes time and intentional effort. For me, this process has involved rediscovering my values, engaging in ongoing self-care, and seeking professional support. It has also reinforced the importance of creating and maintaining a healthy work environment where everyone feels respected, valued, and supported.

Moving Forward: Building Resilience and Positive Culture

Moving forward, I am committed to contributing to a workplace culture that prioritises well-being, trust, and growth. I’ve learned that when organisations and individuals focus on empathy, open communication, and mutual respect, it creates a supportive environment where everyone can thrive. It is my goal to contribute to such an environment, where challenges are viewed as opportunities for growth, and every individual has the opportunity to succeed.

I continue to work on healing and rebuilding trust in both myself and the workplace, but I am optimistic about the future. With a commitment to positive change and a focus on well-being, I am confident that we can create environments where people feel empowered, supported, and capable of thriving, no matter the challenges they face.

"Growth is painful. Change is painful. But nothing is as painful as staying stuck somewhere you don’t belong." — Mandy Hale